A faded light cut through the night, but neither Chen Ge nor the man turned to look at it.
"They have placed their hope on you?" Chen Ge could understand to a certain degree why the man turned into a Red Specter. His own resentment was not that strong, but he had interacted with many patients when he was alive, and the key part was that those dead patients had treated him as the sole person that they could talk to.
All their negative emotions, all their sad past, all their regrets that could no longer be fulfilled, the patients poured all these things into the operator, and he kept them locked up in his heart. A qualified operator would know how to adjust the emotions in his heart. They would be able to keep their distance from the patients and would know how to siphon out the negative emotions that they got from their work. They would engage the callers when they were on the phone, but once the call ended, they would toss the case out of their mind.