Quickly apologize, and see if it can be properly resolved. However, Shen Dong was unwilling to accept the apology at this point, thinking he was some insignificant person to be dismissed easily? It had already become quite serious, and the other party hadn't taken it to heart at all, waiting for him to actually lose his temper to show this attitude—what kind of situation is this?
So he spoke with a cold expression, "Is this always how your restaurant operates? I thought your dishes were quite good, just that the service attitude was a bit lacking, but now I see it's the same from top to bottom, as long as your subordinates make a mistake, your superiors cover up, thinking only of resolving this matter quickly.
But you haven't considered at all what the consumers feel, looking at your perfunctory apology, it's heartbreaking. Do what you must, but if this issue can't be resolved online, it's far from over."