Unsolved Issues 4

'My computer's frozen.' Wonho taps on the escape button a few times before pushing his laptop away, frustrated. He restarted his computer a few times. It works well, right until he opens the CAD software and the whole device freezes. Over and over again. Not knowing what to do in this situation, he looks around, trying to find the closest people for help. Miran, one of the support team who sits in the group in front of him came to his aide.

'Call IT support. Number '9'.' She shows him the list of internal phone numbers. Doing as told, Wonho stutters a bit, asking the lady on the other side of the line to come and check on his laptop. Despite knowing it is her job, he cannot help but feel sorry for making her walk all the way here.

Now done and waiting for the staff, Wonho found himself at loss yet again. He cannot do his job right now. So, looking straight at the messy desk of his mentor, Wonho gathers his courage to ask, 'can I do anything else to help?'