call center ghost stories

No, I don't think call center ghost stories are real. Most of these stories are likely the result of overactive imaginations, the stress of working in a call center environment, or just people trying to spook each other.

One common Philippine call center ghost story is about the apparition of a former employee who died under mysterious circumstances. Workers claim to see her wandering the halls at night. Another story involves strange noises like whispers and footsteps when no one else is around. Some also say there are cold spots in certain areas of the call center that can't be explained.

Well, in some call center ghost stories, employees have reported that their computers would turn on and off by themselves in the middle of the night. For example, there was this one call center where a worker was alone on the graveyard shift. She heard the sound of a chair moving on its own as if someone was sitting down. Then, the phone started to ring, but when she picked it up, there was no one on the other end. It was really spooky.

One joke is about a call center agent who had a customer asking for help with their computer. The customer said their mouse wasn't working. The agent asked if it was plugged in. The customer replied, 'Yes, I even wrapped the cord around my finger to make sure it doesn't get loose!'

Most likely they are superstition. In call centers, people are often stressed and tired. Strange noises or feelings of unease can be due to exhaustion and the overactive imagination that comes with it. Also, old buildings might have creaky floors or faulty wiring that can cause things like lights flickering.

One success story is a call center that improved customer satisfaction by implementing a new training program for agents. The agents became more empathetic and efficient in solving problems.

A software - as - a - service (SaaS) startup had a great success with their API call center. By using the API, they were able to seamlessly connect with their clients' existing systems. This enabled them to provide personalized support. For example, they could access a client's usage data through the API and offer tailored solutions based on that data, which led to increased client retention.

Well, a common 'call center agent horror story' is getting prank calls. Some pranksters waste the agent's time by pretending to be interested in the product or service but then start making jokes or just being silly. Agents also face horror when they are transferred a call from another agent who didn't handle the initial situation well. So, the new agent has to deal with an already frustrated customer. Moreover, there are times when the call quality is so bad that the agent can't understand the customer, and the customer gets angry because they think the agent isn't listening.

One horror story is dealing with extremely rude customers. I once had a customer who just screamed at me non - stop for a minor issue. They wouldn't let me speak and just kept hurling insults. Another is the long working hours. Sometimes we had to stay overtime without proper notice just to finish handling a large volume of calls. And also, the strict monitoring. Every call is recorded and analyzed, and if you make a small mistake in what you say, you could get in trouble.

One horror story could be dealing with extremely angry callers all day. For example, a BuzzFeed call center agent might have to face a customer who is furious about a wrong article or misinformation. The caller could be shouting and using offensive language, making the work environment very stressful.