There was a situation where a server accidentally spilled a whole tray of hot soup on a customer. The customer was furious and the server was so embarrassed and scared of getting fired. It was a chaotic scene with the customer yelling and the server trying to apologize profusely. After that, the restaurant had to deal with the customer's complaints and also support the server who was really shaken up.
One horror story could be constantly being short - staffed. You end up having to cover multiple departments all by yourself. It's exhausting and there's no way to keep up with all the tasks like restocking, helping customers, and cleaning. Another could be dealing with really difficult customers who are rude and demanding all the time, and management doesn't always back you up.
Well, there could be horror stories related to the physical conditions. For example, the costumes that employees have to wear might be uncomfortable, especially in hot weather. They can cause sweating and chafing. Also, the backstage areas might not be as well - maintained as the front - of - house areas. There could be safety hazards like exposed wires or slippery floors. Plus, some employees might experience being overworked during special events when there are extra shows and parades to manage.
I once worked during the holiday season. The store was super crowded. There was this one customer who took items from the shelves, scattered them all over the place, and then just left without buying anything. It took me ages to clean up and restock.
There was a restaurant where the owner was cutting corners on food safety. They were using expired ingredients to save money. Some customers got sick as a result. When the health department found out, the restaurant was shut down immediately. It was a nightmare for the employees who lost their jobs and for the customers who got ill.
I knew a personal assistant who had to deal with a client who was constantly changing their mind. The assistant was in charge of planning events for the client. Every time they had almost finalized the arrangements, the client would come up with new ideas or completely different themes. It was really frustrating as a lot of time and resources were wasted on the constantly changing plans.
Another aspect could be the strict regulations. Disney has a very particular image to uphold, so employees are constantly monitored. If they make a small mistake in their appearance or behavior while representing the company, they can face strict reprimands. I heard of an employee who got in trouble just for wearing a slightly non - standard uniform accessory.
The pressure to maintain the Disney 'magic'. Workers are constantly reminded that they are part of creating the Disney experience. This means always being cheerful and positive, even when they might be having a bad day. It can be really tough to put on a happy face all the time. I knew an employee who was having personal problems but still had to be super friendly at work.
There could be horror stories related to difficult customers. Some guests can be extremely rude and demanding. For example, they might make unreasonable requests and when not met, they would complain harshly to the staff, making the work environment very stressful.
One horror story is the constant technical glitches. For example, my internet would cut out in the middle of important meetings, making me look unprofessional. Another is the lack of work - life balance. Since the office is at home, it's easy to overwork as there's no physical separation. And there was this one time when my neighbor started doing noisy construction work right when I had a crucial presentation.