I'm not sure who Anjali and Jai are in this love story. They might be characters in a local story, or they could be real people. If it's a fictional story, the author would have created their personalities and backstories. But without more info, it's impossible to say exactly who they are.
In the San Carlos Hotel Phoenix, the ghost story involves unexplained noises. Guests have reported hearing footsteps in the empty hallways, especially at night. There are also stories of lights flickering in rooms where no one is present. It's thought that there could be a ghost or spirits that are still lingering in the hotel due to some past events. Maybe there was a tragic incident that happened there long ago and the energy from that has remained.
The San Carlos Hotel in Phoenix has a ghost story. Apparently, there have been sightings of a female apparition in some of the rooms. It's said that she might be a former guest or an employee from the past. People often feel a strange chill when they enter the rooms where she has been seen. There are also tales of objects moving on their own, like glasses sliding across tables without any explanation.
It depends on how you define 'true'. Some parts might be based on real events or inspired by them, but it likely has fictional elements added for dramatic effect.
It can be considered a real story to some extent. Maybe it takes inspiration from actual incidents and then adds some fictional elements for dramatic effect.