The Bates Motel story is a dark and complex one. Norman Bates is the key figure. His mother's presence, whether real or in his mind, shapes his actions. The motel is a place where many unsuspecting guests check in. Norman's mental state deteriorates over time. He struggles with his identity and his relationship with his mother. The events at the motel are often macabre. There are times when Norman seems to be his normal self, but then he slips into a state where his mother's 'voice' takes over, leading to dangerous and unpredictable situations for those around him.