Hello, I'm the author of Red Sleeve Fragrance. If you can't log in to your account on your mobile phone, there may be the following reasons: 1 Red-Sleeved Fragrance account needs to register an email. You need to check if your email has been registered successfully. You need to check if your phone has been bound to the account of Fragrance in Red Sleeves. 3. Your account may be affected by the network failure. You can try to restart your phone or computer or contact our customer service. I hope the above information will be helpful to you. If you have any other questions, please continue.